DMH Stallard is an award winning South East law, Legal 100 firm with offices in London, Brighton, Gatwick, Guilford, Horsham and Hassocks. DMH Stallard has grown rapidly since it was established in 1970, and has a headcount of approx 320. Our firm provides a comprehensive range of commercial, dispute resolution and litigation, employment, cyber security and cyber-crime, corporate, intellectual property, real estate and technology, media and telecoms advice to both businesses and individuals. Our clients, our people and our professional networks are the keys to our success. |
The Information Services & Client Compliance Team handle the Firm's access to online resources, third party legal products and libraries, and File Opening matters including Client ID requirements and money laundering matters. The Team is a vital part of the Firm's Risk Management processes.
Job Purpose
To support the Client Compliance Team Leader and the wider team in providing efficient and effective client due diligence (CDD), conflict checking services, client and matter file creation and associated administration of the firm’s practice management systems. You will also jointly supervise the day to day work of the ISCC team. |
Responsibilities and Duties
- upervising and participating in the day to day work of the compliance team, in particular managing the CDD and conflict of interest in-boxes, and the Ignite database to ensure an efficient workflow.
- Obtaining, checking and verifying client ID documentation, identifying issues, and escalating to management with background information where approval/guidance is required.
- Completing conflict checks and follow up with fee earners
- Opening new files in the firm’s practice management systems
- Providing first line of support to the team to resolve queries
- Completing file opening quality audits and feedback with management
- Managing outstanding ID CDD process, contributing to, and implementing strategy for continual improvements.
- Creating CDD reports to present in weekly team meetings and for any other purpose as required
- Participating in maintaining the team’s policies and procedures
- Providing training to the team, and staff in fee earning groups where required
- Contributing to discussions about improvements in the way the work is carried out to maximise productivity
- Providing additional support to ISCC Manager during periods of Client Compliance Team Leader absence and at other times as required
- Attendance at meetings and such training courses as agreed with the Information & Client Compliance Services Manager
- Participation in any projects under the direction of the service managers as required to meet the needs of the business
Knowledge, Skills and Experience Required
- Ability to make decisions independently but with a clear understanding of when to escalate to the Client Compliance Team Leader or higher authority
- Effective administration skills
- Committed to delivering high levels of customer service and client care
- High level of accuracy and attention to detail
- Ability to work under pressure and to manage concurrent demands and deadlines
- Ability to deal with sensitive and confidential data and an understanding of the need to follow GDPR requirements
- Ability to solve problems
- Excellent interpersonal skills and a proven ability to work effectively as part of a team, in close collaboration with colleagues
- IT literate and interested in learning to use a variety of database resources
- A good understanding of the CDD process
- Experience in a supervisory role is desirable but training will be given as required
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